Here's a verbatim copy of the letter I sent Sirius(-ly Sucks) on 9 January of this year. It'll bring you up to speed:
Please direct this complaint to someone who can do something about it.
I recently pre-registered my rebate via your website. Preparing to mail the form and copies of my purchase receipt to Sirius, I learned that I still must furnish copies of the original receipt code. Why on earth would that be?
I don't save packages. I don't have a warehouse on my residential property.
You're running a deceitful, fraudulent practice with this rebate scam. If I've preregistered, paid my subscription and hold a valid receipt of the radio I bought from you, why do you still need a UPC code? The goal of this runaround is to screw your customers out of 50 dollars. I know it. You know it.
And you and I aren't the ONLY ones who will know it if you fail to deliver my 50 dollars. The Better Business Bureau will know it, too. So will all my friends and family members. All the clients at my place of employment will know -- should the subject of Satellite radio come up. I'll encourage each of them to buy XM.
If my badmouthing your company and service to every consumer advocacy organization and person I know is worth the 50 bucks you're trying to defraud me, by all means ignore this message and don't send me my rebate.
Until I receive my 50 dollar rebate, I'll make good on the above. Count on it.
I don't want phone calls, form mails or "we're sorry but's..." I want the rebate you promised when I purchased the radio.
[Lightning Bug's Butt]
Gee, I feel better just reading that letter again. And I'm going to get me some more satisfaction right now. All next week, my readers can look forward to nightly posts bashing Sirius, it's shoddy business practices, crappy equipment and underwhelming website broadcasting.
So stop by every night next week. Tell your friends. And leave a comment if you'd like. I'd love to hear from you!